Explore Your Support Benefits

Getting Started

We look forward to supporting your AVEVA implementation! Maximize your support program utilization by engaging in a complimentary onboarding session designed to ensure that key contacts at your organization understand the primary features of the program and how to take advantage of your support benefits. Contact our award-winning team via the links below, and reference further Customer FIRST benefits at your convenience.

Support & Benefits Summary
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AVEVA Knowledge & Support Center Details
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Additional Benefits and Optional Add-On Services

AVEVA Knowledge and Support Center

The Knowledge and Support Center is a one-stop shop for valuable resources such as the AVEVA software knowledge base, technical updates, and software downloads. Powerful self-help and search capabilities quickly and efficiently connect you to useful information and the latest software. View the registration and setup guide for more information.

Quick links (requires login):
  1. Product Life Cycle Per Product Line
  2. Product News (NEW!)
  3. Security Central

GS PlantOptics SCADA Services

Plan, implement, maintain, and optimize your AVEVA software with a full menu of services from GS PlantOptics. Our technical experts serve as an extension of your internal team to accelerate the time to value for projects throughout the software lifecycle – from initial implementation, to upgrade, and scaling within the AVEVA portfolio and beyond.

Real-Time System Monitoring and Services

Monitor your software systems and keep them running optimally with AVEVA System Monitor, a software application installed at your plant and available through Customer FIRST. It continuously monitors your applications and system hardware, identifies upset conditions, and alerts you to potential issues before they manifest into real problems. Optional services give you access to experts to install, configure, and maintain AVEVA System Monitor on-site for you; monitor your Wonderware solutions 24/7/365, and fine-tune your applications annually for peak performance. Review the datasheet for more information.

AVEVA Customer FIRST App

Bring AVEVA software support resources to your mobile device for convenient, on-the-go access to:

  • News – Stay up to date with the latest news and product alerts
  • Knowledge Search – Access over 15,000 tech notes, knowledge articles, and FAQs
  • Favorites – Bookmark resources for convenient access from the home screen

Download the Customer FIRST Support App on your iOS or Android device and login with your AVEVA Knowledge and Support Center credentials. You may also visit the center to register or to reset your password.