Training
Instructor-led classes to enhance your utilization of AVEVA software solutions.
Tech Note Execution
Maintain & Optimize
Tech Note Execution
Tech Notes are documents provided by AVEVA Global Technical Support in order to install, configure, optimize and/or diagnose AVEVA software. This offering provides you with an AVEVA Select certified technical expert who will assist with the steps described in any given tech note.
The value of this offering is having access to an AVEVA Select certified technical expert who has direct access to both level 1 and level 2 AVEVA support should the need arise. This helps reduce risk and save time, assure that best practices are employed following the steps in the Tech Note, and provides a contingency resource should emergency restoration, rollback, or recovery be needed.
What’s Included
- Review of existing architecture and software version information to assess Tech Note applicability
- Ensure backups are properly created
- Execution of Tech Note and provided instructions following best practices for minimizing production interruption
- Confirmation of successful execution of the Tech Note when possible
- Standby support during return to operations immediately following the changes implemented as described in the Tech Note
- Troubleshooting support in the case issues arise following the changes
- Emergency rollback to previous confirmation, when applicable, if changes made introduce new issues to the system
- Post-engagement report of activities completed
Your Success is Our Mission
Delivery Services
Services to plan, implement, maintain, and optimize your AVEVA software.
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