AVEVA Customer FIRST
Support Program
Your success is our mission
Protect your software investment with access to technical support and software maintenance and utilities from GS PlantOptics, your local AVEVA Select channel partner.
AVEVA Customer FIRST Support Program
We strive to deliver innovative, market-leading software with a wide range of services and resources that form the foundation of a long-term, strategic relationship with GS PlantOptics, formerly Wonderware Midwest. With AVEVA Customer FIRST, you get a continuum of investment protection and value with a program designed to proactively make sure that you are getting the most out of our software throughout its life and achieve your key business objectives.
AVEVA Customer FIRST provides you with access to:
- Continuous software maintenance and innovation through version upgrades to keep your
software “state-of-the-art” so you can respond quickly to challenges and opportunities - Access to our award-winning team of technical support experts to accelerate time to value and quickly remedy any technical issue that you experience as you install, fine-tune, and upgrade your software
- Optional services and resources to drive adoption and increase productivity, efficiently maintain and optimize the performance of your software, and meet your changing business needs
- An optional, complimentary onboarding session designed to ensure that key contacts at your organization understand the key features of the program and how to take advantage of support benefits
Contact Support
*A valid Customer FIRST Agreement ID is required
Real-Time System Monitoring and Services
Monitor your software systems and keep them running optimally with AVEVA System Monitor, a software application installed at your plant and available through Customer FIRST. It continuously monitors your applications and system hardware, identifies upset conditions, and alerts you to potential issues before they manifest into real problems. Optional services give you access to experts to install, configure, and maintain AVEVA System Monitor on-site for you; monitor your Wonderware solutions 24/7/365, and fine-tune your applications annually for peak performance. Review the datasheet for more information.
License Tracking, Version Upgrade & Patch Management
Software Asset Manager is an application that helps you monitor your AVEVA software and software licensing at your site through discovery and detailed inventory reports. It allows you to download relevant updates and upgrades with just a click, enabling you to streamline patch and upgrade management processes with minimal time and effort. Additionally, Software Asset Manager compares licenses found at your site with licenses owned by your site to inform you of license utilization and compliance status. Review the datasheet for more information.
AVEVA Knowledge and Support Center
The Knowledge and Support Center is a one-stop shop for valuable resources such as the AVEVA software knowledge base, technical updates, and software downloads. Powerful self-help and search capabilities quickly and efficiently connect you to useful information and the latest software. View the registration and setup guide for more information.
Quick links (requires login):
AVEVA Customer FIRST App
Bring AVEVA software support resources to your mobile device for convenient, on-the-go access to:
- News – Stay up to date with the latest news and product alerts
- Knowledge Search – Access over 15,000 tech notes, knowledge articles, and FAQs
- Favorites – Bookmark resources for convenient access from the home screen
Download the Customer FIRST Support App on your iOS or Android device and login with your AVEVA Knowledge and Support Center credentials. You may also visit the center to register or to reset your password.
Pricing for AVEVA Customer FIRST
The AVEVA Customer FIRST Support Program is paid as an annual fee. Enrollment or renewal pricing is determined as a percentage of the total license value at the site, and license value is based on the current published product cost. Mandatory upgrades to the current version are included upon enrollment. Any licenses not included in the initial enrollment are subject to additional upgrade and support costs.
If purchases are made during the agreement period, those licenses are added to the agreement and support is pro-rated to the current expiration date. If additional AVEVA license purchases are made through a third party, it is the responsibility of the site to add those licenses to support at the time of installation or renewal.