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Tech Support

GS PlantOptics Technical Support

The GS PlantOptics Technical Advisory team is your local delivery services and support resource for the AVEVA software portfolio and former Wonderware products.

For service projects ranging from full implementations to plant reviews, we employ a team of experts with extensive industry knowledge and software experience. We’re here to support you every step of the way to ensure you’re maximizing your AVEVA solution.

When you need support, reach out to our certified team members for help. An AVEVA Customer FIRST Support contract is required for all technical support.

Business & Support Hours:

Monday – Thursday: 8:00 AM – 5:00 PM CST
Friday: 7:30 AM – 4:30 PM CST

Technical Support*:

(866) 826-9725, Ext. 1
support@plantoptics.com

*An AVEVA Customer FIRST contract is required for technical support.

Submit your Technical Support or Services questions and a Technical Advisory team member will follow up:

 

Meet Your GS PlantOptics Technical Advisory Team

Matt Schulteis Headshot at GS PlantOptics

Matt Schulteis
Director, Technical Services

Joshua Andrade Headshot at GS PlantOptics

Joshua Andrade
Sr. Technical Support Engineer

Certified Support Provider

  • Application Server
  • EAM
  • Historian
  • Indusoft
  • InTouch Edge
  • InTouch HMI
  • InTouch OMI
  • MES
  • Mobile Operator Rounds

Michael Furst Headshot by GS PlantOptics

Michael Furst
Technical Support Engineer

Certified Support Provider

  • Application Server
  • Historian
  • InTouch Edge
  • InTouch HMI
  • InTouch OMI
  • MES
  • Teamwork

Steve Jaeckles Headshot at GS PlantOptics

Steve Jaeckels
Technology Solutions Consultant

Certified Support Provider

  • Application Server
  • Historian
  • InTouch Edge
  • InTouch HMI
  • InTouch OMI
  • Teamwork

Dale Nguyen Headshot at GS PlantOptics

Dale Nguyen
Sr. Application Consultant

Certified Support Provider

  • Application Server
  • Historian
  • InTouch HMI
  • InTouch OMI
  • Teamwork

Chris Roesing Headshot at GS PlantOptics

Chris Roesing
Application Consultant

Certified Support Provider

  • Application Server
  • Historian
  • Indusoft
  • InTouch Edge
  • InTouch HMI
  • InTouch OMI
  • PI System
  • Teamwork